Support and Maintenance Plans
Once your website, blog or online store is up and running you need to determine how much on-going support and maintenance you think you might need for your business. It may be that the education and literature we supplied during the build was sufficient and you will be happy to manage everything yourself. However, you may also decide you want us to look after everything online, related to your business, so you can concentrate on the other areas of your company that need your attention. Whatever you need we can assist and the plans below give a good indication of how much or how little guidance you feel is appropriate for you.
If you're still undecided we're always happy to share a coffee and biscuit at buffalo, so together we can work out the best solution for you. jaffacakes@buffaloltd.com
Basic
starter plan
- Site Management - 30 mins/month
- Quarterly Remote Backups
- Support Type - E-mail
- Support Availability - 9-5 Weekdays
- Support Response Time - 24h
- Support Resolution Time - 72h
- Site Updates - Security Releases Only
- 24/7 Active Site Monitoring
- No Search Engine Optimisation
- No Website Optimisation
- Discounts on Additional Services
- No Site Performance Reporting
- Browser Compatibility Testing
- Social Media Management Advice
- Customer E-mail Marketing Advice
£29/month
Standard
best value plan
- Site Management - 60 mins/month
- Monthly Remote Backups
- Support Type - E-mail & Chat
- Support Availability - 7-10 Weekdays
- Support Response Time - 12h
- Support Resolution Time - 48h
- Site Updates - Plus Major Releases
- 24/7 Active Site Monitoring
- Search Engine Optimisation Advice
- Website Optimisation Advice
- Discounts on Additional Services
- Basic Site Performance Reporting
- Browser Compatibility Testing
- Social Media Management - Occasional
- Basic Customer E-mail Marketing
£49/month
Business
for professionals
- Site Management - 120 mins/month
- Weekly Remote Backups
- Support Type - E-mail, Chat & Phone
- Support Availability - 7-10 inc Weekends
- Support Response Time - 6h
- Support Resolution Time - 36h
- Site Updates - Plus Minor Releases
- 24/7 Active Site Monitoring
- Basic Search Engine Optimisation*
- Basic Website Optimisation
- Discounts on Additional Services
- Advanced Site Performance Reporting
- Browser Compatibility Testing
- Social Media Management - Often
- Advanced Customer E-mail Marketing
£79/month
Advanced
for business
- Site Management - Unlimited
- Daily Remote Backups
- Support Type - All & Site Visits
- Support Availability - 24/7
- Support Response Time - 4h
- Support Resolution Time - 24h
- Site Updates - All Releases
- 24/7 Active Site Monitoring
- Search Engine Optimisation*
- Advanced Website Optimisation
- Discounts on Additional Services
- Advanced Site Performance Reporting
- Browser Compatibility Testing
- Social Media Management - Frequently
- Advanced Customer E-mail Marketing
£119/month
Subscribe to any plan for 12 months and get 2 months free!
Benefits
- Peace of Mind - Your website will always be upto date and you can make changes quickly without incurring further, unknown costs.
- Determine your own Priority - You decide on the response, resolution and update times that are most appropriate for your business.
- Efficient & Streamlined - You get to concentrate on running your business satisfied your site is always upto date, relevant and secure.
- Knowledge base - With access to our entire team you can find out the facts quickly and implement our advice to support & enhance your online presence.
- Monitoring - Our Active Monitoring System ensures your site is online 24/7 and protected against hacks, viruses & downtime.
- Significantly Increase Traffic - The included SEO activity will boost your sites visibility, ranking and consequently traffic, without having to purchase a separate SEO package.
- Excellent Value - Save upto 75% on buying the features individually whilst also benefitting from unlimited support requests.
- Fixed Price - You know your budget for the entire year so you can be sure there won't be any nasty surprises.
- Online Marketing Services - All taken care of, dependant on your level of plan, freeing up your time for other essential business activities.
- Confidence - That you can experiment and test the capabilities of your site, safe in the knowledge we can quickly restore your site in case anything goes wrong.
